FAQ

Execution of the contract

In this section, you will find answers to questions regarding the order fulfillment process.

The total order processing time consists of the time needed to prepare the order for shipment and the time of delivery by the courier company. We usually prepare and ship orders within 2 days. The expected delivery time for the shipped product is up to 2 business days.

In the case of payment by bank transfer, the order processing time may be extended by the time the transfer is credited to our account. We will inform you about each stage of the order (also in case of delay) by sending an e-mail.

Attention! The time of order fulfillment and delivery does not include Saturdays, Sundays and public holidays.

Products ordered in our online store are delivered only through courier companies cooperating with us. We do not provide stationary customer service. Unfortunately, pickup in person is not possible.

Payment

In this section you will find answers to questions regarding payment for the order.

In our store we provide the following payment methods:

- Blik mobile payment system via the Przelewy24 online payment service

- electronic payments (e-payments) via the Przelewy24 online payment service

- payment by VISA or MasterCard credit card

- standard transfer to our bank account

- deferred payment date for budgetary units

In order to pay for the order, make a payment by traditional transfer to our bank account:

63 1050 1575 1000 0090 8218 2040

AGMPOL Agnieszka Kamińska
st. Przejazdowa 11
51-167 Wroclaw

Attention! In the title of the transfer, enter the order number and your name.

If you want to pay for your order in Euro, make a payment to our euro account:

PL 74 1050 1575 1000 0097 8118 4891

ING Bank Śląski SA, ul. Sokolska 34, 40-086 Katowice

BIC/SWIFT: INGBPLPW

AGMPOL Agnieszka Kaminska
st. Przejazdowa 11
51-167 Wroclaw, Poland

Attention! In the title of the transfer, enter the order number and your name.

If the payment is not made within 7 days, the order will be canceled.

Shipment

In this section you will find answers to questions about shipping your order.

For orders over PLN 160, we do not charge ANY fee for parcel delivery. For orders below PLN 160, the shipping cost will be only PLN 9.99 regardless of the payment method.

The goods ordered by you are sent via a courier company.

When buying products on magicalroom.pl, it is possible to ship them only within the territory of Poland. We enable shipment to other European Union countries in the MagicalRoom® online stores intended for the selected region in the language and currency of the country:

magicalroom.eu - the main store of the MagicalRoom® brand (English and all EU, EURO languages)

magicalroom.de - Germany (German, EURO) (coming soon)

magicalroom.es - Spain (Spanish, EURO) (coming soon)

magicalroom.fr - France (French, EURO) (coming soon)

If you have not been able to find the answer to your question, please ask us by sending an e-mail to the following e-mail address: info@magicalroom.pl We will try to answer it as soon as possible via e-mail. If the question is repeated, we will place it on our website in the FAQ tab.

Are you having difficulty making a purchase through the store?

Place an order by sending a message to the following e-mail address: info@magicalroom.pl